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Observe directly

Observe directly

Axelos
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AXELOS.com Observe directly An ITIL® Guiding Principle Haitham Hamza Case Study September 2016Contents Introduction 3 Adopting and adapting ITIL 4 Continual service improvement 5 Guiding principles 6 What are your recommended Best Practices? 6 About AXELOS 7 Trade marks and statements 7Observe Directly: An ITIL ® Guiding Principle 3 Introduction 1.1 WHO ARE YOU AND WHAT DO YOU DO? Cairo University, foun

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