Scotts Miracle-Gro’s SAP Basis team battled manual error-prone workflows, poor SAP-ServiceNow integration, 500+ monthly support tickets, prolonged 4-day system refreshes needing 5 staff, 3-day QA refreshes with outages, and late-detected downtime—highlighted by a major outage found hours late, stalling digital transformation. Avantra software delivered end-to-end automation and real-time visibility as the ideal AIOps solution, slashing tickets, accelerating refreshes, integrating seamlessly, preventing incidents proactively, and driving 90% efficiency gains for uninterrupted operations.

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