Case Study

Oakland Airport Employee Management

Oakland Airport Employee Management

Pages 4 Pages

Oakland Airport Employee Management Oakland International Airport (OAK) is the second largest airport in the Bay Area and the fourth largest airport in California overall. With its 13 airlines offering air transportation to 55 international and domestic destinations, OAK sees over 11 million passengers a year. Such a high number of passengers is the reason why Oakland Airport needed to take a closer look at their employee management system in place. After all, it doesn’t matter how fast and comfortable the planes are — if customer service preceding the flight is slow and chaotic, that’s all that passengers are going to remember. And employee satisfaction is the cornerstone of any good customer service. Oakland Starts Using QminderHaving decided to take their employee experience seriously,

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