Oak Telecom: Resolving major customer issues in less than half the time
Oak Telecom: Resolving major customer issues in less than half the time
1 Pages• Industry: Telecommunications • Headquarters: Dorset, U.K. • Number of employees: 200 Case Study Challenge Founded in 1985, Oak Telecom has grown into an SME market leader in call reporting, call recording, CTI and wallboard. Oak serves more than 30,000 clients in the U.K. and worldwide. In the mid-2000s, the company recognized that the growing availability of broadband necessitated a move to remote access and support. • A growing cl
