Executive Summary The New York City Human Resources Administration (HRA) manages one of the largest Supplemental Nutrition Assistance Programs in the United States, serving more than 1.7 million people and handling more than 40,000 new applications each month. With NYC HRA Document Upload, an app delivered using the Diona Mobile Uploads solution, HRA is leading the way in providing New Yorkers with self-service through their mobile phones. Applicants to SNAP can photograph and submit supporting documents at their convenience, saving unnecessary trips to agency offices and delays in receiving help. While clients save time and effort, the agency benefits from a more efficient process with higher documentation match rates for applications. User adoption for NYC HR

Join for free to read