Executive Summary The States of Guernsey, through the Committee for Employment & Social Security (ESS) ensures individuals and families are supported through social protection schemes relating to pensions, contributory and non-contributory benefits, social housing, employment, re-employment and labour market legislation. While ESS provides essential assistance across the full lifetime of resident islanders, migrant workers, and pensioners overseas, the process of administering these benefits in some areas was largely manual, paper-based, and time-consuming for both clients and staff. The States of Guernsey on behalf of ESS commissioned Diona to implement Diona Mobile Uploads to work as a system of engagement between Income Support clients and the agency to digita

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