“The customer is THE PATIENT. We need to get the right people at the bedside of the patient.” — Health System Recruiter FOR ADDITIONAL INFORMATION, CONTACT DOREEN STANLEY: 513.948.2041, 800.345.4482, stanley@techsolve.org, www.techsolve.org CASE STUDY Project Title: Nurse Hiring Process Company Pro?le A major health system with seven hospitals and multiple ambulatory sites. Situation Each hospital within the health system had its own nurs

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