NUFFIELD HEALTH CASE STUDY Customer Name Nuffield Health Business Healthcare Provider No. Employees 15,500 Solution ServiceNow IT Service Management - improved employee experience, single end-end support processes, improved reporting, integrated knowledge management Implementation Timeline 3 Months Nuffield Health is the largest not-for-profit healthcare provider in the United Kingdom. The Goal Following the appointment of a new CEO in December 2015 and a CIO in August 2016, there has been a clear strategy to invest in modernisation and transformation to digitise customer-facing and internal processes and services. Part of this transformation is to introduce a more modern and integrated approach to Service Management, providing customer-centric services that can scale as the b

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