www.unifyus.com PROJECT OVERVIEW HQ Location: Surrey Industry: Healthcare, Fitness & Wellbeing Service Implemented: Cloud Contact Centre Number of contact centres: 3 Named users: 630 THE CHALLENGE “The issues we were having meant we couldn’t run our contact centre how we wanted to. It just wasn’t delivering for the business, and this in turn meant that we couldn’t deliver the high level of service and the customer experience that we wante

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