NTT COMWARE adopted Red Hat Decision Manager to modernize its LIKEUP city tourism service. Replacing manual business rules with an automated engine improved efficiency, scalability, and responsiveness. The new system allows employees to easily configure customer journey maps, accelerating service delivery with monthly minor and quarterly major releases. Red Hat Consulting guided agile adoption, helping boost delivery cadence and competitiveness. With plans to expand LIKEUP, NTT COMWARE is evaluating microservices and containers using Red Hat technologies to support future growth, real-time recommendations, and enhanced customer engagement.

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