Novartis Provides Phone Support Throughout Latin America Using Global Call Forwarding CUSTOMER CASE STUDY Company Name: Novartis Industry: Pharmaceutical Founded: 1996 Client Since: 2011 Website: www.novartis.com ? ? ? ? ? OVERVIEW Novartis is a global healthcare company whose mission is to discover new ways to improve and extend peoples’ lives through medicine. Novartis has customers in 155 countries and the company employs more than 100,000 people. “We are very happy with the service and use of the toll free numbers. We have had no complaints regarding the service. If there is ever an issue with the service, we contact the team immediately and they resolve the issue within 15 minutes. We see ourselves using the service for a long time. ” — José Reyes, Network & IPT Administrat

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