Novant Health, a prominent healthcare provider, significantly improved operational efficiency by integrating ServiceNow's Virtual Agent with Citrix Virtual Apps and Desktops. This automation enabled 16,000 users to reset virtual sessions in just 30 seconds, recovering thousands of hours of lost productive time. The rapid deployment of this solution enhanced the user experience for healthcare professionals and ensured seamless patient care by providing quick access to essential applications and records. The success of this integration highlights the potential for further innovation and widespread adoption within the organization.

Join for free to read