Not-For-Profit Health Insurance Provider Improving access to quality health care Challenge Being able to access affordable, high quality healthcare is important for families everywhere. When someone’s health is at risk, the last thing that person should have to worry about is paying for medical bills. No one understands that better than this not-for-profit institution, which serves more than 3.5 million members in the U.S. Efficient processes are key in helping them connect individuals with high quality healthcare providers and comprehensive insurance plans. One area that was inefficient and causing operational issues for the insurance provider was the system backup process. These backups were being performed manually, which created a tremendous burden on IT staff, as the

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