Northumbria University

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Payment automation eases pressure on Northumbria University credit control staff The Challenge A major challenge for Northumbria University was to take the strain away from the Credit Control staff and automate routine services such as tuition fee payments. The solution chosen had to handle a large volume of calls, be reliable and secure and, most importantly, easy to use for staff and customers, with one telephone number that they could p

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Case Study Northumbria University

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