CASE STUDY NorthShore University HealthSystem Aspect ® Unified IP ® and Aspect’s Workforce Optimization suite help contact center provide exceptional patient care, creating competitive differentiator in tough market • Increased call handling to 82 percent of calls answered in 30 seconds or less • Reduced employee turnover by 58 percent Results • Increased call volume 18 percent without adding additional headcount • Increased outpatien

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