Northgate Managed Services uses Aeromark Optimatics to deliver a better customer service and 12:1 ROI Northgate Managed Services (Northgate) provides infrastructure services to UK mid-market public and private sector organisations and specialist ICT managed services in education, government, utilities and charities. Northgate Managed Services support over 2,000 customers with 420,000 end users and respond to over 100,000 service desk calls annually. Challenges Northgate undertook a major transformation programme to help deliver better value to their customers, both in innovative high quality IT services and lower costs. As part of this programme, they identied that their mobile workforce were using a range of tool-sets and processes depending on sector or region and a more consi

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