Case Study / Cerro Gordo www.cgcounty.org avaya.com Northern Iowa County Government Agency Looks to Avaya for Reliable Communications Solution Avaya IP Office delivers immediate ROI and new level of stability When Ken Bahls joined Cerro Gordo County as Director of IT, he faced several challenges that he characterizes as common in small counties. One pressing issue was a phone system that hadn’t been properly maintained and required immediate attention. “The phone system we had wasn’t updated on a regular basis and that caused business continuity issues and resulted in exorbitant maintenance costs,” Bahls explains. He quickly identified Avaya IP Office as the answer to the phone problems and describes the solution as “an ideal fit for small and medium-sized counties.” “IP Office

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