1 CUSTOMER SUCCESS The Challenge Someone once said that teaching an old dog new tricks depends more on the trainer than on the dog. In the case of Northern Air Cargo (NAC), convincing 320 employees to adopt a new self-service HR portal and a Web-based safety reporting tool simply required rolling out an easy-to-use single sign-on (SSO) solution from Ping Identity. NAC is Alaska’s largest all-cargo airline, flying to more rural and remote desti

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