Northbridge Financial, a North American Commercial Insurance company with over $1B in annual written premiums, was looking to decrease auto claims cycle time and expenses, while increasing customer satisfaction and loyalty. Using Encircle, this insurer estimates that it will save an average of $330 per claim through decreased appraisal, adjuster, and administrative costs, exceeding a 12x return on investment for auto claims alone. Encircle enabled Northbridge to significantly improve customer experience and employee satisfaction by adopting innovative mobile technology. CASE STUDY: Challenge Prior to deploying Encircle, the Claims team sent out Appraisers for nearly all claims along with Independent Adjusters (IAs) on more complex claims. This resulted in expenses ranging from $2

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