Northampton Borough Council Case Study The Client Northampton is world famous for the natural beauty of its landscape, and its strong and historic tradition of arts and crafts. Northampton Borough Council is the largest district council in England. It has won Customer Service Excellence awards as a result of improving customer choice, enhancing service levels and cut wastage. The Council has: Increased the strategic scope of its customer contact strategy to incorporate additional methods of contact Extended the number of services delivered through its Customer Contact Centre Engaged with Macfarlane to assist with the implementation of its Customer Contact strategy w

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