B ayView Healthcare is a non- profi t organization based in St. Augustine, Fla., that operates a skilled nursing and rehab cen- ter, two assisted-living facilities and a home healthcare agency. Its Caring Hands – Caring Community orga- nization accepts donations to help defray the costs of healthcare services for those in need. With more than 280 employees provid- ing services around the clock, BayView needs to ensure effective communication across its facilities. However, the organization’s legacy Cisco telephone system did not provide the features of a modern unifi ed communications platform. An upgrade was in order. Because it’s a nonprofi t, BayView was faced with limited budget for capital invest- ments. A cloud-based phone system seemed to make the most sense, but the sys

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