IPC Technologies helps a local financial institution save money and gain needed functionality with a ShoreTel IP telephony system.
IPC Technologies helps a local financial institution save money and gain needed functionality with a ShoreTel IP telephony system.
2 PagesCASE STUDY l BAY PORT FEDERAL CREDIT UNION Taking the Plunge O rganizations in the banking industry are facing contradictory challenges: They must answer market demands for innovative products and services while also managing costs. Meeting these challenges requires agility, yet many financial institutions cling to inflexible process- es and technologies that inhibit their ability to evolve and grow. It’s simple human nature. Sticking with the “tried and true” seems safer than diving into the unknown. Ripping out legacy systems can be scary, but Bay Port Federal Credit Union has proven it’s not afraid to take the plunge if business needs demand it. Aging PBXs and leased Centrex phone lines weren’t providing the func- tionality the credit union needed, so the organ- ization decided to
