The Problem KLM Catering Services (KCS) Schipol is the biggest in-flight caterer in the Netherlands, with over 250 flights a day, producing 35,000 daily meals. KLM not only caters for its own scheduled flights, but also supplies meals to other airline operators such as Northwest Airlines, Cyprus and Kenyan Airways 90% of the in-flight meals are brought in frozen, and placed in cold storage. The meals can be stored for a range of time, typ

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