Case Study > (FLA Orthopedics) BSN Medical © Copyright 2011 ColumbiaSoft Corporation Customer: (FLA Orthopedics) BSN Medical Industry: Medical Device Manufacturing Critical Issue Customer support unable to locate and retrieve documents from shared file servers. Solution Alternative to shared file network where files are full-text searchable and easy to access, and scanned files are instantly indexed. Software and Services Document Locator Document Locator has improved our customer service. We can now find documents in seconds vs. minutes—a major plus for our customer service representatives. No more shared file servers at FLA Orthopedics FLA Orthopedics supplies domestic and international distributors and retailers with over 700 unique soft goods products, each having a considerable

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