The Customer The Challenge www.ninoxdb.de 1 / 2 Ninox Improves Service, Sales and Satisfaction for Elite Plumbing and Heating For EPH the sales process nearly always started with a discussion about their client’s requirements. This enabled the team to develop a detailed quote back at the office which could be discussed, refined and agreed with each customer. On completion of the work the customer would receive an invoice which the firm then had to manually track until payment was made and the account closed. These activities were all being undertaken manually using Word and Excel – a time consuming process which had to be done in the office. This was often inconvenient, and with clients having to wait to receive quotes to confirm orders they also had time to get other quotes for the

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