Case Study
NIE Turns to ServiceNow to Underpin Virtual Campus Model
The National Institute of Education (NIE) is a teacher training institution in Singapore operating under the auspices of Nanyang Technological University. The NIE has about 350 academic staff members, 4,175 students enrolled in undergraduate, higher degree and leadership programs and a further 13,600 students undertaking professional development programs. The institution also hosts the Office of Education Research to run programs that advance education research, development and innovation. About 33,000 teachers have trained at NIE, and the institution has pledged to continue working to deliver world-class teacher education and educational research. IT Service Management Needs Outstrip Capabilities of In-House Tool NIE had developed an in-house product to manage IT services. H