TOOLING U-SME HELPED US SHIFT FROM TRIBAL KNOWLEDGE SHARING TO A FORMAL TRAINING PROGRAM. NOT ONL Y IS MORALE HIGHER, BUT WE’VE IMPROVED COMPETENCY THROUGH CROSS-TRAINING. ” Owner “ Challenge: Ever expanding workforce skills gap Company relies on tribal knowledge sharing instead of formal learning in-house Unable to keep up with advancements in technology Current training method had negative impact on productivity toolingu

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