Case Study: NFU Mutual Business Goals Improve throughput, turnaround and quality Reduce manpower requirements Consolidate infrastructure Remove manual processes and paper validation Timely, accurate production & tracking of statements Enable outsourced printing for efficiencies Functional Requirements Integration with backend systems Task-based (ACM) workflow for Change Management Migration & reuse of existing text blocks & templates Consolidated view of template/document changes Document tracking and auditingPapyrus Products at NFU Mutual Papyrus Designer Package Papyrus Client/ext Papyrus WebRepository Papyrus Adapters: LDAP, File Papyrus Server Snapshot Organization: NFU Mutual (Insurance) Business Challenge: Streamlining Customer Statement Management Goals: Improve accuracy, turnaround

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