Overview Nexus provides voice, video, data and con- vergence networking solutions in the United States. This managed service provider lever- ages its extensive experience in network in- tegration to enable organizations to connect, collaborate and create. Challenge As a managed service provider, delivering transparent and real-time information about the availability of its converged networks is critical. Existing and prospective Nexus cus- tomers requested that Nexus deliver real-time service views to their network performance. Additionally, Nexus needed to provide this higher level of service to maintain one of its Cisco certifications. Nexus had a homegrown solution but found maintaining a custom solu- tion very manual. The customers’ desired level of information was also ver

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