Case Study

Next-generation postal services

Next-generation postal services

Pages 4 Pages

The postal organization employs more than 155,000 people and boasts a network of 14,000 post offices, 40,000 vehicles and around 200 sorting centers for mail and parcels. Poste Italiane generated net revenues of 17.8 billion euros for the fiscal year ended December 31, 2008. Highly competitive and no stranger to innovation, the company is keen to prepare for the fast-approaching liberalized market by focusing on a customer-centric approach to ac

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