New RMR Service enables FSL to scale-up relationship engagement Case Study The challenge Scaling-up FSL’s relationship engagement in breadth and depth, using the SC21 RMR process and RMM diagnostic tool. The solution Applying the SC21 RMM in new ways made possible by NIP’s new ARC RMR Service. How it worked Eliminating administrative overhead associated with the Excel- based RMM; dramatically extending the tool’s rep

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