The challenge New Bedford was with its previous revenue cycle vendor for 20 years and consistently asked for improvements and enhancements, but saw little to no traction on those requests. They decided to evaluate other options in the market for a more systematic approach to eligibility, claims, reporting and more effective workflows across the board. Waystar checked all the boxes. New Bedford turned to Waystar for 12 technology solutions and expertise spanning the revenue cycle, from managing payments and processes from eligibility through claim submission to managing patient payments. “We worked to bring our previously disparate processes and systems all onto the Waystar platform. It’s everything we need in one place.” Jonathan Ferrell, President, New Bedford Waystar solutio

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