Case Study Summary Customer: Netshoes Headquarters: São Paulo, Brazil Industry: Retail – E-Commerce Product(s) Replaced: ? Proprietary, internally developed products Number of Users: ? Agents: 300 ? Business Users: 0 Challenge: Consolidate existing, disparate contact center infrastructure, while adding multichannel functionality. Product(s) Deployed: ? Customer Interaction Center ™ Benefits: ? Decreased caller

Join for free to read