© 2016 NetMotion Wireless, Inc. I Nov. 2016 Hertz Case Study Customer Backups Hertz supplements fixed terminals at Local Edition counters with Panasonic Toughbook U1 Tablet PCs fitted with magnetic readers for processing credit cards. Staff members can grab a tablet from a docking station to provide service to waiting customers anywhere on the rental lot. The devices also allow staff to provide customers who are returning vehicles with curbside service, allowing them to get on their way more quickly without needing to enter the office. The tablets run Windows XP and use a variety of network connections: wired connections through the dock, Wi-Fi and AT&T cellular data service. When switching between networks, devices would often lose connectivity, requiring agents to re-st

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