IBM Cloud Enterprise IT NetApp Customer Success Services (CSS) provides around-the-clock support for customers using NetApp comprehensive storage and data management solutions. T o assess and solve technical issues, the NetApp CSS team needs to acquire specific information from their customers. The key artifact needed is the core file – a log that is created when a program encounters an error and terminates unexpectedly – which is then analyzed to discover the root of the problem and develop a diagnosis and repair plan. CSS uses the patented Fast, Adaptive, Secure Protocol (FASP ® ) technology to transfer core files and related support data ranging from KBs to hundreds of GBs at maximum speed from customer locations around the world to NetApp service center facilities ensuring

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