Nestlé UK & Ireland improved end-user IT support and reduced service ticket volume by deploying Upland RightAnswers for knowledge management and self-service. Supporting over 10,000 users, Nestlé uses RightAnswers to deliver intuitive access to IT resources, enabling nearly 5,000 users per month to resolve issues independently. The solution eliminated reliance on traditional ticketing, with 80% of incidents now resolved at first level. With KCS™ training and ongoing support from Upland, Nestlé enhanced self-service adoption, improved user satisfaction, and significantly lowered IT support costs.

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