Case Study Nelson City Council The Challenge The complexity of Council’s existing service requests system was impeding staff take-up and impacting the overall quality of the business information Council requires to accurately track its performance against the set KPIs. The Solution Nelson City Council chose to implement MAGIQ Service Requests, a comprehensive customer service system designed specifically for local government. The intuitive, easy-to-use interface is designed to be used across all areas of Council, allowing staff to easily process and complete assigned customer service requests. The Benefits System take-up and staff productivity has improved across the organisation, significantly improving the quality and visibility of the data the customer service team relies on t

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