Need - An observability service that allowed them to investigate problems across high-cardinality fields
Need - An observability service that allowed them to investigate problems across high-cardinality fields
1 PagesOBSERVABILITY CASE STUDY Intercom brings messaging products for sales, marketing, and customer service to one platform. More than 20K businesses use Intercom to connect with a billion people worldwide. Environment: - Monolithic Rails app - External services written in Go - 100% AWS Need: - An observability service that allowed them to investigate problems across high-cardinality fields such as unique customer app IDs attached to relevant events and metrics. - Support for adding and removing data from instrumentation at will without having to reconfigure dashboards, queries, alerts, etc. Love: “We’ve been through a few metrics products. When you try to break data down by high-cardinality fields like customer appIDs, or even host IDs, it just
