OBSERVABILITY CASE STUDY Intercom makes modern products for sales, marketing, and support to connect with customers and grow faster. Environment: - Rails - MySQL - MongoDB - ELB - nginx - Terraform Need: - An observability service that allowed them to investigate slowness and drill down to identify how different types of users experienced their services - A way to evaluate and communicate real data about their environment to support proposals for improvements Love: “I can't (and don't want to) remember a time before Honeycomb. Honeycomb is now an integral part of the process and tool kit for troubleshooting any really tricky problem at Intercom.” - ?Rich Archibold?, Director of Engineering, Intercom Challenge: The

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