Nebraska Methodist Health System maximized patient collections with its early-out self-pay agency
Nebraska Methodist Health System maximized patient collections with its early-out self-pay agency
1 Pages324 E. Wisconsin Ave, Suite 1300, Milwaukee, WI. 53202 414-988-1130 healthfuse.com ©Copyright 2018-2019. Healthfuse C H ALLE N G E Nebraska Methodist Hospital used the same early-out vendor for many years. Even with the valued and trusted relationship, the health system experienced increasing complaints from patients who were unsure as to why they were being sent to bad debt. They also discovered that there was an influx in bad debt collections, specifically within the first three weeks after agency placement, driving up the cost to collect. Michaela Thomsen, Director of Patient Financial Services at Nebraska Methodist Health System, needed a way to analyze the vendor’s processes to identify areas for improvement. SOLUTION Nebraska Methodist Hospital chose He
