NE Georgia Uses Pharm Tech ServiceTo Improve Nursing Satisfaction
NE Georgia Uses Pharm Tech ServiceTo Improve Nursing Satisfaction
2 PagesNE Georgia Uses Pharm Tech Service To Improve Nursing Satisfaction Overview With the ROBOT-Rx system yielding quantifiable productivity improvements, Northeast Georgia Medical Center shifted pharmacy technicians into unit-based roles to improve service to nursing staff. These “concierge technicians” generated significant improvements in nursing staff satisfaction, and facilitated increases in HF-1 medication reconciliation scores that now approach 100 percent. Challenges Northeast Georgia Medical Center (NGMC) in Gainesville, Georgia, is a 557-bed facility serving 13 counties northeast of Atlanta. By 2006, NGMC had realized significant productivity gains from its ROBOT-Rx implementation, which automates bar coding and distribution of 83 percent of medications. Unit-dose pa
