The solution Drawing on a nationwide footprint of highly-qualified engineers, ExcelRedstone was able to develop a break-fix solution which covered the full portfolio of nearly 40 stores. The service model was bespoke to the exacting requirements if the client, but based around a proven delivery model. Service delivery would be underpinned by our customised XactTM platform – acting as the engine that sits behind our flexible, can-do and experienced engineering teams. Implementation Service calls and emails received by the helpdesk are recorded directly to XactTM, with the system then able to schedule works and materials, and notify the best-located engineering resources. XactTM provides 100% visibility and 24x7 progress updates to the client. On completion of every job, our

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