NatioNwide FiNaNcial about NatioNwide FiNaNcial With more than $161 billion in statutory assets and approximately 36,000 employees, Nationwide is one of the largest insurance and financial companies in the world. Nationwide Financial® (NYSE: NFS) is a leading provider of annuities, life insurance, retirement plans, and other financial services for individuals and institutional clients, with 16 millions policies in force today. Nationwide’ s customer service center interacts with customers in a variety of situations, including inquiries, sales calls, claims and more. The many different policies, options, technologies and systems, and the sheer number of customers, means that customer service representatives (CSRs) must utilize different kinds of data from multiple sources at various

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