t: 01684 594440 THE BENEFITS OF TRAINING WITH PROFESSIONALLY PRESENTED TRAINING MANUALS Company Profile: The National Probation Directorate was part of HM Home Office and was responsible for training probation officers throughout the UK. 2 CASE STUDY Problem Solving Profile: The directorate wanted to improve quality of training because: Course manuals were of low quality created by photocopying master sets. The lack of colour and pictures caused

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