Case Study
National Interstate Insurance’s Data-Driven Improvements to Customer Service and Policy Processing
National Interstate Insurance’s Data-Driven Improvements to Customer Service and Policy Processing Goals Improve application processing efficiency, from potential new insureds all the way through to policy issuance Enable employees to easily locate and act upon pertinent customer and policy data in real time or near real time Turn data into actionable insights to improve business pricing and underwriting decision-making Solution Automate application processes and integrate data sources using Informatica Intelligent Cloud Services Use Informatica Cloud Application Integration to synchronize Salesforce data in real time with on- premises underwriting platform Automatically update a centralized data warehouse each night using Informatica Cloud Data Integration Results Incr