The law firm, however, wanted to instill an extra measure of precaution that critical messages were delivered to the right IT team members, even in the event of an email infrastructure failure. Problem: As the communication hub of all network- related issues, the firm’s Network Operations Center is the first to get alerted of any network outage. Currently, about 10 IT personnel are responsible for all incoming alerts. On-call shifts are rotated so that staff is always available to receive and respond to network anomaly alerts. These alerts are generated by Microsoft Operations Manager or SMARTS, and then delivered to their BlackBerry devices. While both monitoring systems have basic messaging capabilities which can send alerts to assigned email addresses, neither provides the

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