National Automobile Club www.thenac.com The National Automobile Club has offered services to stranded drivers since 1924. Government agencies, businesses, insurance companies, fleet operators and individual drivers have all benefited from the National Automobile Club’s responsive call center services and roadside assistance. The club uses a mapping application with wireless location capabilities to help pinpoint the location of vehicles and drivers. Challenge Ronn Chaussard, Vice President of Operations and Information T echnology at National Automobile Club, is responsible for the organization’s 24/7 call center, nationwide service provider network, and all IT . He said that one of the most important things the National Automobile Club needs to do is to quickly get a good loc

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