Case Study
Nation-wide Energy Savings Helpline for the Department of Energy and Climate Change
Objective Deliver a cost effective Energy Advice service being delivered presently through fragmented suppliers, which made it difficult to manage and expensive to maintain. Create an innovative service delivery model to evolve in line with changing government policies and growing citizen needs. In parallel, deploy a flexible and scalable solution to handle fluctuating contact volumes around the year. Implement rigorous training and knowled