Who is Muskegon Family Care? Muskegon Family Care is a Federally Qualified Health Center, offering a full range of medical, dental, behavioral health and other support services for people of all ages, accepting all patients whether insured, underinsured or un- insured, regardless of their ability to pay. Disparate T ool Strategy and Manual Effort As many healthcare facilities, Muskegon Fam ily Care suffered financially during the COVID-19 pandemic. Patient visits were either post - poned or canceled, and resources had to be diverted to introduce express testing stations for Muskegon Family Care residents. Michael Holder, Director—T echnology Operations for Muskegon Family Care, was asked by the CEO, Daniel Ogelsby, to perform an in-depth assess- ment of IT infrastructure to de

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