MURAL creates a comprehensive customer lifecycle management program and saves days of work each week with ClientSuccess
MURAL creates a comprehensive customer lifecycle management program and saves days of work each week with ClientSuccess
5 Pages________________________________________________________________________________ clientsuccess.com / 801-900-5094 / info@clientsuccess.com CASE STUDY: MURAL creates a comprehensive customer lifecycle management program and saves days of work each week with ClientSuccess MURAL is a growth stage company committed to giving everyone a visual workspace no matter how dispersed their teams are. MURAL customers scale innovation, increase creativity and exchange ideas through digital whiteboarding and design thinking. The Challenge The Customer Success team at MURAL includes 7 CSMs, 1 Manager, and 1 Head of Customer Experience. “We are a small team managing a lot of customers per CSM,” said Alicia Ness, Manager of the Enterprise Transformation Team. “Each customer can require
